Skip to main content
Volvo public charging service Help Centre home page

Frequently Asked Questions

Search

  1. Volvo public charging service
  2. Payment & Billing

Payment & Billing

Payment

  • What payment methods do you accept for the different account types?
  • What does it mean when I receive a 3-D Secure authentication error message, and why does it take time to resolve it?
  • How can I update or change my payment details or payment method?
  • How can I change my payment method?

Invoices

  • Can I download multiple invoices at once?
  • Can you reissue an invoice with my updated contact details?
  • Why does the amount on my confirmation email not match the value on my invoice or the price display at the charging station?
  • Why did I get a payment reminder or dunning letter?
  • Why doesn't the amount on my invoice match the total of my charging sessions?
  • When can I expect to receive and view my invoice in my Volvo public charging service account?
See all 8 articles

Need immediate help?

* The cost of the call depends on the country and network you're calling from.

Phone:

+44 162 888 4200

Email:

uk@volvocar-public-charging.com

You can reach our customer service team during the following hours:

Monday - Friday 7 a.m. to 7 p.m.

Overview
  • Service
  • Tariffs
  • Highlights
  • Map
Support
  • FAQs and Customer service
Legal
  • Terms & Conditions
  • Privacy Policy
  • About this website
Cookies
  • Cookie Policy
Čeština (Česko) Dansk (Danmark) Deutsch (Österreich) Deutsch (Schweiz) Deutsch (Deutschland) Deutsch (Luxemburg) Ελληνικά (Ελλάδα) English (Ireland) Español (España) eesti (Eesti) suomi (Suomi) Français (Belgique) Français (Suisse) Français (France) Français (Luxembourg) hrvatski (Hrvatska) Magyar (Magyarország) Italiano (Svizzera) Italiano (Italia) Lietuvių (Lietuva) Latviešu (Latvija) norsk bokmål (Norge) Nederlands (België) Nederlands (Nederland) Polski (Polska) Português (Portugal) Slovenčina (Slovensko) Slovenian (Slovenia) Svenska (Sverige)
A service by Digital Charging Solutions GmbH © Digital Charging Solutions