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Frequently Asked Questions

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  2. Account & Contract

Account & Contract

Account

  • What should I do if my car has been disconnected from the charging app?
  • Why did my account get blocked, and why did I receive a payment reminder or dunning letter?
  • What happens to my Volvo public charging service account if I lose my credit card?
  • How can I navigate my account and contracts on the Volvo public charging service website?
  • How long does it take to activate my Volvo public charging service account?
  • Can I use Volvo public charging service for business purposes?
See all 12 articles

Contract

  • Does my contract have an expiration date?
  • I cancelled my Volvo public charging service contract by mistake—What can I do?
  • Can I change the country of my existing contract?
  • How can I withdraw from my Volvo public charging service contract within my 14-day cooling off period?
  • How can I cancel my Volvo public charging service contract?

Need immediate help?

* The cost of the call depends on the country and network you're calling from.

Phone:

+353 1 5255 384

Email:

ie@volvocar-public-charging.com"

You can reach our customer service team during the following hours:

Monday through Friday 7 a.m. to 7 p.m.

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