If you lose your credit card, it’s crucial to act quickly to prevent unauthorised use and ensure uninterrupted service.

1. Block your lost card immediately:
   • Contact your bank as soon as possible to report the lost card and block it. This ensures no unauthorised transactions can occur.
2. Update your new payment details in your account:
   • Log in to your Volvo public charging service account.
   • Navigate to the Payment methods section.
   • Add your new credit card information. (For detailed steps, see "How can I update my payment details?" FAQ article).
3. Card reauthorisation:
   • After adding your new card, a small test transaction may be processed to verify the card. This is standard and ensures your payments are secure.
4. Resume payments:
   • Once your new credit card is authorised, payments will automatically resume, and any outstanding invoices will be processed.